What’s Your Return Policy?
Since everything we sell is made to order by hand, there is incredible care and effort that goes into each item. For this reason, we do not accept returns at this time. All sales are final.
However, we are 100% committed to making sure you are completely satisfied and comfortable with your purchase. If for any reason you are not satisfied, please email us right away so that we can resolve any issues. We will do our absolute best to take care of you.
Do You Provide A Warranty?
For items over $1,000, we’ll cover the cost of repairs under normal wear and tear for the first year after purchase up to $250. Basically, this means if a small stone was to fall out, we’ll replace it free of charge and check the tightness of all other stones.
All shipping costs after the first repair are the customer’s responsibility. If the issue is determined to be a manufacturing defect, we will make the repairs free of charge. If the jewelry we receive from you is noticeably bent, exhibits overt signs of improper care, or is damaged in any other manner, we will repair the ring at cost. An estimate will be provided ahead of any repairs.
Please note - this warranty voids if any other jeweler makes alterations or repairs to your jewelry. We accept no responsibility for work undertaken outside of Giacomelli Jewelry, including resizes.
Please review and follow our maintenance guide. Only with proper care and regular maintenance will fine jewelry last a lifetime, no matter where you buy it from.
